Privacy Policy

1. Principles and Objectives

happypet-th.com (“Website”, “We”) recognizes the importance of personal and other data related to users (“Customers” or “You”). To ensure you can trust that the Website is transparent and responsible in collecting, using, or disclosing your information in accordance with the Personal Data Protection Act B.E. 2562 (“Personal Data Protection Act”), as well as other relevant laws, this Privacy Policy (“Policy”) has been prepared to provide you with details regarding the collection, use, or disclosure (collectively referred to as “Processing”) of your data.

2. Collection of Personal Data

“Personal data” refers to information about an individual that can identify that person either directly or indirectly. We collect personal data only when necessary and use the data only for the purposes stated.

Types of Personal Data	Details and Examples
Personal Identifiable Information	– Name – Gender – Age – Date of Birth – Identification Number – Photograph
Contact Information	– Mailing Address – Email – Phone Number (including home phone number or mobile phone number) – Social Media Accounts, such as LINE ID, Facebook Account, Facebook ID, Google ID
Financial Information	– Credit/Debit Card Details, such as Name on the Card, Card Number, Expiration Date, Issuing Bank – Bank Account – Tax Invoices
Technical Information	– IP Address – MAC Address – Login or website usage tracking records from Session ID – Type and version of web browser

3. Sources of Personal Data

We may collect your personal data through various channels, as follows:

3.1 Collection of Personal Data Directly from You
– When you register as a member by filling out information in forms, whether in document form, through the website, social media, or other channels.
– When you purchase products and services.
– When you provide information through forms.
– When you post information on forums.
– When you communicate, inquire, provide feedback, or offer suggestions about our products and services.
– When you opt to receive news or promotional materials from us.

3.2 Automatic Collection of Personal Data
– When you visit or use the website that employs cookies or similar technologies to collect technical data about your usage details.
– Data obtained from using our services and information related to service usage, such as device information (IP Address & MAC Address).

3.3 Collection of Personal Data from External Sources
– Data collected from external sources that are legally authorized or have received consent from the data owner to disclose the information to us, such as when personal data is sent to us for the purpose of providing services or conducting related business activities.

4. Principles of Collecting Personal Data

Legal Basis for Collecting Personal Data	Details
To fulfill the contract	Compliance with the sales contract between the data controller (“we”) and the data owner (“you”), including payment for goods and the collection of your shipping address for the purpose of delivering the goods.
Consent of the Data Owner	To collect, use, or disclose our personal data, which requires consent, we will notify you of the purposes for collecting, using, or disclosing personal data before or at the time of requesting consent. This includes the collection of sensitive personal data not exempted by law, the promotion and marketing of products and services, and facilitating the provision of services, among other purposes.

5. Purpose of Data Collection

Purpose	Details
To facilitate the use of the website and the provision of services	To facilitate product ordering, delivery, returns, and exchanges.
To respond to inquiries and provide assistance to customers	To assist customers with service-related matters, update customer information, and handle requests for rights or complaints.
To develop and improve quality and services	To analyze and enhance products or services to better meet customer needs and preferences.
To provide information about products and services or for marketing and promotional purposes	To send information about products and services, including exclusive rights, promotions, discounts, and special offers related to the store’s products and services, to customers via email, SMS, and mail (with explicit consent from you).
For data analysis (Data Analytics)	To analyze customer data for market analysis and research, aimed at improving products and services.
To prevent, detect, and investigate criminal activities	To review and take actions to prevent violations of applicable laws, including security breaches that impact the data owner.

We may share your non-identifiable data publicly or with partners for marketing purposes, website performance analysis, operations, promotions, or to illustrate trends in the use of our products and services.

6. Disclosure of Personal Data to External Parties

We may disclose personal data as necessary to external agencies or individuals with the consent of the data owner, unless the disclosure is made within the scope of legal authority.

1. Transportation service providers
2. Payment service providers
3. Data analysis and market research service providers
4. Officials, government officers, or regulatory agencies with legal authority, or those requesting disclosure of personal data under legal authority or in connection with legal processes or permitted by relevant laws

7. Duration of Personal Data Retention

We will retain your personal data only for the period required by law or as necessary for the purposes for which the data was collected. We will delete or destroy personal data when it is deemed no longer necessary for the stated purposes.

8. Security of Personal Data

We recognize the importance of ensuring the security of your personal data. We have implemented appropriate measures to prevent the loss, unauthorized access, destruction, misuse, alteration, modification, or unlawful disclosure of personal data. We ensure electronic security with SSL (Secure Socket Layer) standards certified by CA (Certificate Authority) to encrypt and protect data such as personal information, passwords, and credit card numbers.

9. Rights of the Data Subject

Right to Withdraw Consent
You have the right to withdraw your consent for the processing of your personal data at any time while your personal data is in our possession.
Right of Access to Personal Data
You have the right to request access to your personal data that is under our responsibility and to request that we provide you with a copy of such data.
Right to Rectification of Personal Data
You have the right to request the correction of your personal data to ensure it is accurate, up-to-date, and complete. If you are a member, you can update your personal data on the member details page.
Right to Erasure of Personal Data
You have the right to request the deletion, destruction, or anonymization of your personal data when it is no longer necessary.
Right to Restriction of Processing Personal Data
You have the right to request the temporary restriction of processing your personal data while we are reviewing requests for rectification of personal data or objections to the collection, use, or disclosure of your personal data.
Right to Data Portability
You have the right to receive your personal data in a commonly used and machine-readable format, and to request that this data be sent or transferred to another data controller.
Right to Object to Processing of Personal Data
You have the right to object to the collection, use, or disclosure of your personal data.

If you choose to object to the collection, use, or disclosure of your personal data, or to request its deletion or destruction, it may affect the services provided to you. We may be unable to offer certain services as a result.

You can exercise your rights as a data subject by contacting us at [email protected] or 098-886-068 We will consider your request and notify you of the decision within 30 days from the date we receive your request.

10. Connection to External Websites or Services

Our website may contain links to external websites that may collect data about your use and personal information. We cannot be responsible for the security or privacy of information collected by these external websites. You should review the privacy policies of these external sites and follow their privacy policies.

11. If You Refuse to Provide Consent or Do Not Allow Use of Personal Data

We need to collect personal data to comply with legal requirements or to fulfill contracts between you and us. If you do not consent to the use of your personal data, you can still use our services; however, you may experience reduced convenience as the company will not have full consent to use personal data for its intended purposes.

12. Changes to the Privacy Policy

This privacy policy may be updated or amended as needed to comply with data protection laws or other relevant regulations. We recommend that you periodically review this privacy policy for any changes.

13. Contact Details

If you have any questions, suggestions, or need further details about the privacy policy, please contact:

Data Controller

Email : [email protected]
Phone : 098-886-068
Contact us via the form at happypet-th.com/contact-us/

14. Deletion of User Accounts

If users wish to delete their accounts, they can request the deletion at any time by sending an email to [email protected]. Once the account is deleted, your personal data on the server will be cleared and cannot be recovered.